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Here are some commonly asked questions. If you have another query, please feel free to contact us. We’d love to hear from you.
EuroCasa Italia specializes in top-of-the-range Italian-designed kitchens, wardrobes, and living spaces, offering exclusive products imported from Italy.
EuroCasa Italia has been refining its expertise since 1998, bringing with it a heritage of knowledge and skill in design and product development.
EuroCasa Italia operates throughout South Africa and across Africa.
EuroCasa Italia provides full design and production services, including technical drawings, layouts, installation, and site management during the process.
EuroCasa Italia represents Febal Casa and Rossana brands in South Africa, offering solutions for professional hi-tech kitchens, living areas, and bedrooms.
EuroCasa Italia offers tailored furniture solutions, a wide range of products and materials, comprehensive solutions for entire homes, and exceptional service from consultation to installation.
The client process at EuroCasa Italia involves a client brief meeting, client presentation meeting, order confirmation, installation, handover, and warranty.
During the client brief meeting, EuroCasa Italia discusses the client’s functional requirements, aesthetic preferences, appliance choices, and budget to understand the project vision.
The client presentation meeting includes 3D renderings, functional layouts, selections of finishes and worktops, appliances, accessories, and a detailed cost proposal.
EuroCasa Italia confirms orders with a 60% deposit, refining the design until client approval before placing the order with their Italian office.
Orders are typically delivered to Johannesburg in about 16 – 20 weeks after confirmation, with regular site visits and service drawings provided by EuroCasa Italia.
A 60% deposit is required to confirm the order, with a second payment of 35% due upon arrival of the goods in South Africa. The remaining 5% is paid after installation.
Installation generally takes between 5 to 20 working days, depending on the project’s complexity.
The handover meeting includes an explanation of the functionality and maintenance of EuroCasa Italia’s work, ensuring clients are satisfied with the final result.
Yes, EuroCasa Italia offers a 5 year warranty for defects on workmanship arising from the manufacturing process, provided the product is registered on the Febal Casa website and is reviewed annually by EuroCasa Italia for a minimal fee.This must be arranged by the Client through the EuroCasa Italia Office.
Appliances and accessories are covered by their respective manufacturers’ warranties.
Yes, clients can explore a wide range of products, materials, and finishes at EuroCasa Italia’s showroom, where our designers provide guidance. Our showroom address is 2nd Floor, 30 Archimedes Street, Kramerville. You can contact nicole@eurocasa.co.za to book an appointment too if you require a consultation.
Yes, EuroCasa Italia offers one month of free storage after the goods arrive in South Africa, with additional storage available at the client’s expense.
EuroCasa Italia strives to exceed client expectations by providing exceptional service, innovative solutions, and quality products.
Yes, EuroCasa Italia is expanding its presence beyond South Africa and welcomes clients from neighbouring countries and across Africa.
Landline: +27 11 684 2221
Whatsapp: +27 76 874 0212
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